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Privacy Policy

Effective Date: 6 June, 2025

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Welcome to Urbanfood (operated by Kvalitetas, Ltd.). We are committed to protecting your privacy and handling your data transparently and securely. This Privacy Policy explains how we collect, use, and protect your personal information.

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1. Who We Are

Urbanfood is a B2B supplier of clean-label, traceable superfood ingredients, located in the European Union and operating under EU data protection laws, including the General Data Protection Regulation (GDPR).

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2. What Data We Collect

We may collect the following types of personal data:

  • Contact details: name, company name, email address, phone number.

  • Business information: shipping address, billing address, VAT number.

  • Technical data: IP address, browser type, cookies, and usage data (via website analytics).

  • Communication data: messages or inquiries submitted through our website.

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3. How We Use Your Data

We use your data to:

  • Respond to inquiries and provide quotations

  • Process orders and manage shipments

  • Issue invoices and manage payments

  • Send important updates or offers (only with consent)

  • Improve website functionality and user experience

We do not sell or rent your personal data to third parties.

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4. Legal Basis for Processing

We process your data based on:

  • Contractual necessity – to fulfill orders and service agreements

  • Legal obligations – such as invoicing and accounting

  • Legitimate interests – improving service quality and business development

  • Consent – for direct marketing or newsletter subscription.

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5. Data Retention

We retain personal data only as long as necessary:

  • For active client relationships

  • To comply with legal and regulatory obligations (e.g., financial records – 10 years)

  • Until you withdraw consent (for marketing communications)

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6. Data Sharing

We may share data with:

  • Trusted third-party service providers (e.g., shipping companies, payment processors)

  • Legal or tax authorities, where required.

 

All partners are GDPR-compliant and only receive data essential for their function.

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7. Cookies & Analytics

Our website uses cookies and tools like Google Analytics to improve performance and understand user behavior. You can control cookie preferences via your browser settings.

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8. Your Rights (under GDPR)

You have the right to:

  • Access your data

  • Correct or update it

  • Request deletion (“right to be forgotten”)

  • Object to processing or restrict usage

  • Withdraw consent at any time

 

To exercise any of these rights, please contact us at: info@urbanfood.lt

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9. Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

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10. Contact Us

If you have any questions about this Privacy Policy or your data, please contact:

📧 info@urbanfood.lt
📍   Tilto str. 25, Dotnuva, Lithuania
📞 +37062855983

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