Shipping Policy

At Kvalitetas, Ltd., we are committed to delivering your orders safely, efficiently, and on time. Below are the details of our shipping process for B2B clients.

1. Shipping Regions

We ship our products across the World. Please contact us for more details - delivery time, price, etc.

2. Order Processing Time

Orders are typically processed within 5-10 business days after payment confirmation. Custom orders, private label, or white label products may require additional processing time, which will be communicated in advance.

3. Shipping Methods & Carriers

We use reliable logistics partners such as DHL, DPD, UPS, and freight carriers for larger pallet shipments. The choice of shipping method depends on the order volume, destination, and your specific requirements.

4. Delivery Time

Estimated delivery times:

EU countries: 4–8 business days
Non-EU countries: 5–14 business days (may vary due to customs clearance)

5. Shipping Costs

Shipping costs are calculated based on:

Order weight and volume
Destination
Chosen shipping method

You will receive the exact shipping cost in your invoice or quote before dispatch.

6. Tracking

All orders are tracked.

7. Customs & Import Duties

For international orders outside the EU, the buyer is responsible for any applicable customs duties, taxes, or import fees.

8. Damaged or Lost Shipments

If your order arrives damaged or is lost in transit, please notify us within 5 business days of delivery (or the estimated delivery date). We will work with the carrier to resolve the issue promptly.

9. Contact

For any questions or special shipping arrangements, please contact us at:
📧 info@urbanfood.lt